Avast free forum is a website where users can ask questions regarding their antivirus software. It offers a variety ways to help, such as tutorials and FAQs. It is user-friendly and is regularly updated.
A major player in the cybersecurity marketplace, avast offers one of the best levels of customer support for its anti-virus software program. The support button on their website and LAPTOP or COMPUTER app gives access to an informative FAQ and discussion forums along with premium tech support if you encounter any problems.
The company also has live chat to help customers get prompt responses, a quick email ticketing system to help with more in-depth queries and three live support lines in the UK, Australia and the U.S. Its online knowledge base isn’t extensive but includes support guides for all its products.
However, the customer service isn’t perfect. PCMag and Hauptplatine conducted an investigation jointly and discovered that the company shares information about its customers’ locations and Internet Protocol addresses with third-party companies. This could create privacy concerns for a few. The paid plans do not offer enough benefits to justify the extra cost. The forum was recently hacked and thieves were able to obtain user names, usernames, emails, and hashed passwords. Luckily, the data of payment transactions was not compromised. The company has stated that it will rebuild the forum on a faster and more secure search engine optimization for business platform. The company has a policy regarding security that states that it will not sell or share personal information with third parties without consent.
